Global Furniture Group, a leader in the workplace, education, healthcare + hospitality furniture industry has an immediate career opportunity at our Atlanta, GA distribution center. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.

Duties and Responsibilities

• Provide Customer Care for assigned Dealer/TM Portfolio
• Respond within time standards, Check Order Status, Check Inventory, Track Shipments
• Provide Product Info & Pricing, etc
• Review/Analyze/Execute emails within response-time standards
• Partner with Territory Managers & Independent Sales Reps
• Process QA Requests from Order Entry Team
• Process Order Addendums
• Request SIFs for large projects
• Process XML & EDI Orders
• Process Demo Requests
• Process Parts Express (zero cost)
• Process Warranty & Replacement Orders
• Cancel/Revise Purchase Orders after released into production by OE
• Correspond with Corporate's DC Support (Multi-Textile, Customer Grommet locations, Layout drawings, COM, BOs, PDNs, etc)
• Correspond with Corporate's Product & Pricing Coordinator
• Process Corporate Portal Customer Requests
• Enter Credits (labor, replacements, etc)
• Create & Update CEC cases as required
  • Any situation where a credit will be applied (replacement orders, memo bill, discount-to-keep, credit rebill, etc)
  • Labor Reimbursement
  • Return Authorizations (non-Demo)
  • Freight Claims
  • Production Errors (miss-ships, defective product, factory charge-backs, etc)
• Review Reports As Required
• Facilitate Showroom Walk In Appointments (Add to Showroom Calendar)
• Assist customers in the showroom as needed
• Supports Literature Program (inventory, orders, binders, replenishment, etc)
• File Documents in accordance with local guidance
• Additional duties as assigned

Requirements

• Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
• Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
• Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals

Education

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent.

WHO WE ARE

The Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare + hospitality markets, delivering exceptional value and quality to its network of dealers, designers and customers.

Operating for 50+ years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China and the UK.

BENEFITS

Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for):

Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD+D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k)

WHERE WE ARE

Global has distribution centers and showrooms located all across the USA + Canada.

Global USA Showrooms:

Atlanta | Boston | Chicago | Miami | NYC | Philadelphia | Phoenix | Washington DC

Global USA Showrooms + Distribution Centers:

Atlanta | Baltimore | Boston | Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Philadelphia | Seattle | Tampa

You can visit us at www.globalfurnituregroup.com.

Global is a smoke-free, drug-free workplace and equal opportunity employer.

Qualified applicants will receive consideration for this position without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To request assistance in completing this application, please call 800.220.1900 and ask for Human Resources.

This application will be considered for a period of 90 days. If you are not hired with that time period your application will be deemed expired and you will need to re-apply to be considered for future open positions with the company.

Veterans encouraged to apply.

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