Key Responsibility

1. Reviewing existing content and identifying opportunities to consolidate and/or refine.

2. Writing content for internal teams and external employees (i.e. Concierge)

Reviewing process maps to translate flows into processes

Top 3-5 skill

1. Writing Skills

2. Attention to detail

3. Communication/liaising with teams to understand issues and identify solutions (from a content perspective)

We are looking for a document writer / knowledge coordinator who can partner with our People Services & Operations (Shared Services) team focused on operationalizing our processes through knowledge articles, communication, documentation, etc. This person will work with multiple teams to make sure they have what’s needed to be ready to adopt changes with our HR transformation effort and full clean up of our internal and external knowledge repository. It is a dynamic, fast-paced role that will require great communication and writing skills along with an ability to hear the voice of our customers and translate it into the documentation that you are developing.

Primary Responsibilities:

Lead activities that will enable the global operations teams have up-to-date content that supports employees and internal processes, specifically for our system implementation:

• End-to-end documentation of internal team processes, ensuring content standards are maintained
• Translate process maps into process documentation, identifying clear operational hand-offs
• Develop content that translates HR systems and processes into digestible guidance for our employees & managers
• Partner with HR teams to audit & update existing knowledge for accuracy, relevancy, and alignment to new system/process

An Ideal Fit:

Has experience with HR business and processes -

• Understand how a process is designed and can partner with owners to develop tools for the internal teams to be ready to operationalize change
• Enjoys documenting and writing knowledge articles, process handoff spreadsheet and tools and general training / communications
• Understands HR and how HR needs to work together to deliver on a process or journey
• Ready to learn and can think from a the user’s experience when designing materials

Partner closely with the business and technical experts, providing the functional requirements -

• Self-starter who can proactively work across teams to understand process documentation and translate it into written communication for internal teams to follow
• Creative problem-solver who can develop thoughtful, innovative solutions to unforeseen challenges
• Ability to translate needs into pragmatic solutions.
• Ability of managing multiple, rapidly-changing priorities, deliverables and milestones.
• Ability to adapt to change well
• Strong communicator – has the ability to partner with people at different levels within and outside of the HR function
• Successful track record of managing initiatives across a series of competing priorities

Required Experience:

• Bachelor’s Degree in Communications, Business or related field.
• Strong knowledge of HR processes and compliance needs.
• 2-3 years of document writing experience.
• 2-3 years of project/program management experience.
• Experience working with multiple geographies and large companies

Desired Experience:

• Experience with Workday, Salesforce products, Google Suite, Quip, Smartsheets, etc.
• Understands HR compliance, SOX, etc.
• Participated in HR transformation effort
• Experience with process documentation, training and knowledge article writing