Hostess / F&B Receptionist Internship
Job description
Property / Office: Mandarin Oriental, Milan
Location: Milan, Italy
Hostess / F&B Receptionist Internship
The Company:
Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world Increasingly recognized for creating some of the world’s most sought-after properties, theGroup provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
- Taking reservations accurately where necessary while keeping track of guests preferences
- Greeting and seating guests according to MO standards
- Presenting the menu correctly to each guest
- Clearing plates and tables and ensuring general table maintenance throughout the meal
- Ensuring guest satisfaction
- Handling special requests from guests and VIPs
- Handling guest complaints
- Bidding guests farewell
- Anticipating the guests' needs
Requirements:
- Proficiency in english and italian language
- Must be able to set up tables for all meal periods
- Must be able to set up service stations
- Must be able to set up the bar/restaurant reception area
- Must be capable of handling all relevant equipment
- Must be able to handle all reservations and guest enquiry of the bar/restaurants in a timely manner
- Prepare all table arrangement of the bar/restaurants
- Ensure the menus are up-to-date and in excellent condition
- Must have good communication skills within department and able relate message with other departments within the hotels
- Attend daily meetings
- Attend all mandatory training sessions arranged by MO
- Perform all administrative tasks designated to him/her by management
- Be aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place
- Be aware of, and comply with local and relevant Food Acts.
- Wear any appropriate protective clothing provided by or recommended by the Hotel.
- Report any defects in the building, plant or equipment according to the Hotel procedures.
- Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
- Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.
- Be aware of Fire safety plans
- Adhere to Safe&Sound procedures regarding Health & safety
- Adhere to Safe&Sound procedures regarding HACCP standards
- Attend any training deemed appropriate by your Head of Department
Advertised: 16 Dec 2022 W. Europe Standard Time
Applications close: 30 Jun 2023 W. Europe Daylight Time
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