Duties & Responsibilities

• Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
• Spot-check and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time
• Create daily task sheets for room attendants with special projects and traces
• Conduct daily briefings and trainings for room attendants
• Monitor stock in pantries and act accordingly if refill is needed
• Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
• Coordinate with other departments in order to guarantee timely released for arrivals
• Managing and overlook daily operation on assigned floors
• Train, coach and motivate room attendants in order to achieve highest quality standards
• Be customer focused
• Recognize preferences and guest ’needs and communicate them to the respective departments
• Carry out any additional duties requested by management, related to hotel operational activities
• Comply with all MOHG Pillars, Department LQE’s and Guiding Principles

Requirements

• Minimum of 2 years housekeeping experience and 1 year in a supervisory position, in a luxury resort / hotel
• Ability to communicate efficiently, respectfully and fairly in a diverse environment
• Flexibility is paramount as it relates to is schedule for this position (AM, MID, Evening Shifts)
• Proficiency in English and Italian. An additional language is considered a plus
• Passion for luxury environment and details