• The ability to set up/troubleshoot Windows OS clients, Office 365, and Microsoft Office products.
• Support for Apple and Android devices.

• Serve as the initial contact for the internal and external customers for IT‐related issues.
• Maintain existing software.
• Ability to handle concurrent support issues and quickly prioritize them based on their criticality and communicate effectively with the affected users if a conflict arises.
• Monitor outstanding help desk tickets to ensure issues are resolved and/or the originators have appropriate updates on the status.
• Identify ongoing challenges that may not rise to the level of being an issue, but collectively represent an opportunity to add value to the system and communicate them with the development team.
• Provide user level testing for the development teams.
• Assemble any user documentation and/or training material for new software releases.
• Conduct functional and non-functional testing.
• Testing developed software and programs to ensure the best functionality & optimization.

• 2+ years of experience as a basic C# and .NET developer.
• 2+ years of experience developing web applications using .NET, C#, and JavaScript.
• 2+ years of experience with ASP.NET Core.
• 2+ years of experience with Entity Framework Core.
• 2+ years of experience with MSSQL.
• 2+ years of experience developing traditional and headless content management systems.
• 3+ years of experience using SharePoint, OneDrive.
• 3+ years of helpdesk support in an IT environment.
• Experience with agile development, troubleshooting software for PCs, network, application security support and mobile device issues. Installing mobile devices and supporting Windows OS systems client support while identifying, using, and connecting hardware components and devices.
• Passion for writing readable, low defect, unit tested code.
• Resourcefulness and troubleshooting aptitude.
• Excellent basic knowledge about Information Technology.
• A team player with great communication skills.
• Experience identifying and protecting network connections and devices against security threats.
• Demonstrated experience following best practices for communication, safety, and environmental factors.

Since 1983, ProHome LLC has been committed to being a visionary leader in the new construction industry by providing reliable and innovative warranty management services. ProHome partners with builders and developers to manage the builder’s warranty process including conducting walk throughs, creating punch lists, and managing warranty claims with homeowners and subcontractors throughout the life of the warranty. Located in Wichita, KS we provide services to builders and developers across the US.