What you will enjoy doing*

• In this role, you will be responsible for asset inventory reporting, planning and management, as well as evaluate documented resolutions and analyze trends for ways to prevent future problems
• Alert management to emerging trends in incidents, further the deployment of hardware including computers, monitors, and peripherals
• You will be handling customer technical support cases through phone, ticketing system, and email submission and escalate problems (when required) to the Infrastructure Team and Technical Support Manager as needed
• Build rapport with service desk customers is required
• Additionally, you will be required to troubleshoot advanced computer issues (network, phone, hardware, software, & peripherals) and to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Apply diagnostic utilities to aid in troubleshooting
• Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
• Assist in software releases and rollouts according to Change Management best practices
• Perform remote and hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
• Further you will identify and learn appropriate software and hardware used and supported by the organization
• You will ensure virus definitions; software updates and patches are up to date. You will perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Perform post-resolution follow ups as required
• You will be required to test fixes to ensure problem has been adequately resolved
• Provide support for voice communications & voicemail systems

What makes you great

• You have an Associates degree in IT related field or equivalent combination of education and experience, plus minimum of four (4) years of IT support experience in a business environment
• Experience with Microsoft SCCM is preferred, as well as certifications in one or more of the following: HDI-DST, A+, Microsoft MCSA for Windows 10, Dell Certified Technician
• In addition, you have advanced knowledge of troubleshooting computer hardware, software and peripherals issues within a business environment
• Working knowledge of Windows diagnostic utilities is required, as well as experience with desktop and server operating systems, including Microsoft Windows 10 Enterprise, Server 2012 and Server 2019
• You have experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes
• Exceptional written and oral communication skills suit your profile, further exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Experience working in a team-oriented, collaborative environment is necessary

Why you will love working with us

Linde Engineering Americas (LEA) is a member of the Linde Engineering Division of Linde plc. LEA is a single-source technology, engineering, procurement and construction firm focused on providing innovative solutions to customers. Areas of expertise include hydrogen solutions, air separation, carbon capture, adsorption, gas processing, deep cryogenics, liquefied natural gas (LNG) and fired process equipment.

Linde employees learn and abide the Linde Code of Ethics and Code of Conduct by demonstrating honesty, integrity, professionalism in all communications, actions, and decisions.

What we offer you!

In addition to competitive compensation we offer a wide range of medical options to suit everyone’s needs. Other benefits include; educational and professional development, employee discount program, 401K, pension plan, and life insurance, just to name a few.

Have we inspired you? Let´s talk about it

We are looking forward to receiving your complete application.