ABOUT US

Bonfiglioli is a worldwide designer, manufacturer and distributor of a complete range of gearmotors, drive systems, planetary gearboxes and inverters, which satisfy the most challenging and demanding needs in industrial automation, mobile machinery and renewable energy. Established in 1956, Bonfiglioli operates worldwide in 20 countries and 15 production facilities, with a wide network comprising 550 distributors and over 4.000 employees. Excellence, innovation and sustainability are the drivers behind our growth as a company and team.

MISSION

The Local IT Specialist provides direct support to Company users on issues occurring on their assigned devices (e.g. workstations / laptops / mobile devices) as well as on locally deployed servers or infrastructure components supporting shop floor operations. He is also responsible for activating either higher support levels within the IT Service organization or external vendors, and effectively coordinate with them in order to timely address problems which require specific expertise.

KEY RESPONSABILITIES

• Supports users of personal computers and of industrial IT equipment
• Represents first level of support for IT-related issues on hardware and software in use on the site, with specific reference to:
• Windows operational system, both client andserver
• Virtualization environment (Microsoft Hyper-V);
• Microsoft server applications (e.gActive Directory, SCCM, …)
• Back-up and restoreprocedures
• Local printers
• Mobile and landline phones
• Networking infrastructure components (switch, access point …)
• Videoconference devices
• He is able to build a constructive dialogue with technical and non-technical personnel in order to assess existing problems and opportunities. Can also relate with external IT and OT specialists (local suppliers, HQ specialists, …)
• Performs the setup on new hardware (PCs, servers, network, printers …) and regularly updates the existing ones, both in IT and OT areas
• Ensures the availability of critical local applications in accordance to agreed business requirements
• Engages and support the Global IT Service team or external Vendors on critical incident and problem escalations
• Actively contributes to identifying opportunities for improvement on local processes, leveraging his knowledge of local specific needs and challenges that can be effectively supported by Digital initiatives
• Identifies new technologies that can be beneficial for the company and propose internal processes improvement.
  

REQUIRED SKILLS

• Windows OS
• Microsoft Hyper-V
• Microsoft server applications (e.g Active Directory, SCCM)
• MS Office365
• Local printers management
• Videoconferencing devices
• Networking components
• English Language
• Problem solving attitude
• Team-working skills

Location: Casalecchio di Reno (BO)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for Employment without any discrimination.