Job description

Requirements:

• High level proficiency in Windows 7 and Windows 10
• Intermediate to high level proficiency in Apple Mac Operating systems
• Intermediate to high level proficiency in Mobility Device Management (MDM) in IOS and Android operating systems and basic knowledge in Microsoft InTune.
• IMAC process Install, Move, Add and Change.
• IT Asset management (Desktops, laptops, mobile devices and other IT peripherals).
• ITIL and Agile process (exposure to SLA, Ticketing system)
• Network troubleshooting and understanding TCP/IP.
• Knowledge in Microsoft 365 architecture and Office 365 environment.
• Antivirus troubleshooting (understanding of Trend AV and other enterprise antivirus architecture)
• Proficiency in multiple vendor hardware troubleshooting (HP, DELL, LENOVO, etc.,).
• Software deployment through SCCM.
• Manual software installation and troubleshooting.
• Handling and task prioritization.

Job Types: Full-time, Contract

Experience level:

• 2 years

Education:

• Bachelor's (Preferred)

Experience:

• Help desk: 2 years (Required)
• Windows: 2 years (Required)

Work Location: One location

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