Patient Navigator - TH Connect Patient Nav
Job description
Patient Navigator
Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified Patient Navigator’s like you to join our Texas Health family.
Position Highlights -
- Work location: Corporate - 500 East Border Street, Arlington, TX 76010
- Work environment: This is a remote position.
- Work hours: Full-time (40 Hour) Day Shift; Monday through Friday (8AM-5PM)
Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served.
Texas Health has 25 acute-care and short-stay hospitals that are owned, operated, joint-ventured or affiliated with the system. It has more than 3,800 licensed beds, more than 21,100 employees of fully-owned/operated facilities plus 1,400 employees of consolidated joint ventures and counts more than 5,500 physicians with active staff privileges at its hospitals.
At Texas Health, we strive to create an atmosphere of respect, integrity, compassion and excellence for all who come in contact with us, be they patients or our employees. We are committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. We invite you to join us in furthering your career through our accomplishments and philosophy of excellence.
- High School Diploma or Equivalent (REQUIRED)
- 1 year of Customer Service experience (REQUIRED)
- 1 year in a Contact Center and/or Healthcare environment (PREFERRED)
- Referral Processing and Scheduling experience (PREFERRED)
Licenses and Certifications -
- BCPA - Board Certified Patient Advocate Certification 18 months (PREFERRED)
Position Responsibilities -
In addition to the required qualifications, a successful Patient Navigator will work directly with patients to provide referral navigation, support and scheduling the logistical aspects of the patient’s treatment and care. Enable closed loop referrals with PCP's and build trust in the system for all parties.
- Process and complete referrals as directed by Primary Care Providers, following Patient Navigation protocols and expectations.
- Utilizes exceptional customer service skills to communicate with patient, referring and service providers, and clinic staff to complete referrals accurately and expediently to minimize errors and reduce delays in care.
- Documents referral information in tracking program to be consistent with documentation in the EMR.
- Communicates appropriately with all stakeholders.
- Messaging primary care providers or designated clinic staff any and all patient care related concerns or relevant information.
- Redirecting clinical conversations to clinical personnel.
- Utilizing Patient Navigation team for assistance to complete referrals by utilizing appropriate communication forms and templates.
- Submits documentation to obtain insurance referral authorizations and pre-certification for ancillary services, diagnostic testing and imaging.
- Coordinates pre-admission testing requirements with clinic personnel and patient.
- May educate patient on expectations.
- Follows up on set tasks and pending or incomplete referrals.
Why Texas Health:
As a Texas Health Patient Navigator you’ll enjoy top-notch benefits including 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.
At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make Texas Health a great place to work.
Here are a few of our recent awards:
- 2021 FORTUNE Magazine’s “100 Best Companies to Work For®” (7th year in a row)
- Becker's Healthcare "150 Great Places to Work in Healthcare" (4 years running)
- “America’s Best Employers for Diversity” list by Forbes
- A “100 Best Workplaces for Millennials" by Fortune and Great Place to Work®
Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.
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