Job description

DESCRIPTION

Greets, accepts, and screens prescriptions from patients. Distributes and processes pharmacy orders at the point of sale. Performs complex clerical duties following established policy and procedures, while maintaining confidentiality of all clients' protected health information. Performs light bookkeeping and accounting work. Uses adding machine and deals with automated client data base and related systems. Conducts themselves in a professional courteous manner at all times. Requires prolonged sitting or standing. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers, and scanners.

DUTIES

• Greets patients at the window and accepts prescriptions.
• Receives patient prescriptions and/or distributes the

completed prescription order.

• Handles cash register and processes sales in the POS

system.

• Works with VIP Pharmacy Management System, Point of

Sale System (POS) and Practice Management System
(Intergy) and /or Electronic Health Record (EHR).

• Answers the telephone according to policy and transfers

calls appropriately.

• Scans documents into the Practice Management System

(Intergy) and/or Electronic Health Record (EHR)
accordingly.

• Maintains clean and organized working area.
• Attends and participates in staff development trainings.
• Assists in the training of other employees as needed.
• Keeps supervisor informed of departmental issues.
• Verifies patient information on VIP and/or Intergy using

three identifiers (name, address, date of birth).

• Verifies prescription order form the provider on VIP

and/or Intergy.

• Screens and verifies prescription

information/demographics.

• Obtains patient information on allergies.
• Verifies/updates patient demographic information at each

visit and scan proper documentation (i.e. New Address
Verification Form).

• Verifies registration period (i.e. sliding fee) is current and

request 30-day extension if needed.

• Requests patient's insurance information and ensures

information is correct in the practice management
system. If information is incorrect and/or missing,
properly enters and scans information into the practice
management system.

• Bags prescription orders and stores the bags in

appropriate area accordingly.

• Distributes completed prescription order to the patient.
• Refers all counseling to the pharmacist.
• Retrieves bags not picked up after 10 working days for

Return to Stock Processing.

• Verifies insurance eligibility at date of service.
• Informs client of any outstanding balance and collect.
• Pre-collect payment for service.
• Responsible for client fee collections and posting after

services have been rendered.

• Posts charges in the Center's practice management

system.

• Provides receipt for client when payment is received.
• Processes the sale through the POS system and obtains

all necessary signatures.

• Responsible for the accurate completing of all

encounters, including reconciliation of all daily open
encounters.

• Ensures all encounters are posted and accurate services

rendered are reflected in the practice management
system.

• Reconciles daily transaction reports and submits deposit

along with Journal Cash Analysis report to the fiscal
office.

• Responsible for the security of all money within the work

area.

• Performs other duties as assigned.

SKILLS AND ABILITIES

• Ability to effectively communicate verbally and in writing.
• Ability to work effectively with others and to deal

tactfully with professional personnel and patients.

• Knowledge of customer service concepts and practice.
• Ability to handle the public sector under stressful and

difficult situations.

• Ability to maintain confidentiality of information.
• Ability to operate computer terminal, 12-key calculator

and other office machinery (i.e. printer, fax, scanner,
etc.).

• Must be able to type at least 40 wpm.
• Ability to perform clerical duties and filing.
• Ability to manage time effectively and efficiently.
• Ability to work flexible hours and ability to travel

between locations.

QUALIFICATIONS

• Graduate from an accredited high school or GED graduate.
• Experience in this field preferred.
• Bilingual in English and Spanish is preferred.
• Greets patients at the window and accepts prescriptions.
• Receives patient prescriptions and/or distributes the

completed prescription order.

• Handles cash register and processes sales in the POS

system.

• Works with VIP Pharmacy Management System, Point of

Sale System (POS) and Practice Management System
(Intergy) and /or Electronic Health Record (EHR).

• Answers the telephone according to policy and transfers

calls appropriately.

• Scans documents into the Practice Management System

(Intergy) and/or Electronic Health Record (EHR)
accordingly.

• Maintains clean and organized working area.
• Attends and participates in staff development trainings.
• Assists in the training of other employees as needed.
• Keeps supervisor informed of departmental issues.
• Verifies patient information on VIP and/or Intergy using

three identifiers (name, address, date of birth).

• Verifies prescription order form the provider on VIP

and/or Intergy.

• Screens and verifies prescription

information/demographics.

• Obtains patient information on allergies.
• Verifies/updates patient demographic information at each

visit and scan proper documentation (i.e. New Address
Verification Form).

• Verifies registration period (i.e. sliding fee) is current and

request 30-day extension if needed.

• Requests patient's insurance information and ensures

information is correct in the practice management
system. If information is incorrect and/or missing,
properly enters and scans information into the practice
management system.

• Bags prescription orders and stores the bags in

appropriate area accordingly.

• Distributes completed prescription order to the patient.
• Refers all counseling to the pharmacist.
• Retrieves bags not picked up after 10 working days for

Return to Stock Processing.

• Verifies insurance eligibility at date of service.
• Informs client of any outstanding balance and collect.
• Pre-collect payment for service.
• Responsible for client fee collections and posting after

services have been rendered.

• Posts charges in the Center's practice management

system.

• Provides receipt for client when payment is received.
• Processes the sale through the POS system and obtains

all necessary signatures.

• Responsible for the accurate completing of all

encounters, including reconciliation of all daily open
encounters.

• Ensures all encounters are posted and accurate services

rendered are reflected in the practice management
system.

• Reconciles daily transaction reports and submits deposit

along with Journal Cash Analysis report to the fiscal
office.

• Responsible for the security of all money within the work

area.

• Performs other duties as assigned.

SKILLS AND ABILITIES

• Ability to effectively communicate verbally and in writing.
• Ability to work effectively with others and to deal

tactfully with professional personnel and patients.

• Knowledge of customer service concepts and practice.
• Ability to handle the public sector under stressful and

difficult situations.

• Ability to maintain confidentiality of information.
• Ability to operate computer terminal, 12-key calculator

and other office machinery (i.e. printer, fax, scanner,
etc.).

• Must be able to type at least 40 wpm.
• Ability to perform clerical duties and filing.
• Ability to manage time effectively and efficiently.
• Ability to work flexible hours and ability to travel

between locations.

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