Are you someone who loves learning new things and helping others in need? Is music not just some background noise to you, but a way of life? Do you have work experience in customer support and you’re looking to support a product you’re passionate about?

Location

This is a remote position. Open to candidates in or willing to relocate to OR, WA, CA, CO, ID, AZ, TX, IL

Who We Are

Discogs is the largest crowd-sourced, community-driven database of recorded music information in the world. Every day, millions of people use the Discogs Marketplace to connect, learn about music, and buy and sell vinyl records, CDs, and cassettes. As Discogs continues to grow, we are looking for bright, dedicated, creative, and highly motivated people to help us realize our mission to serve the music fan in everyone. We are relatively small, so individual contributions can have a large impact. High value is placed on quality, critical thinking, and continuous improvement. Our teams work collaboratively but are distributed geographically and open-source tools are important to who we are and how we work. We value the experiences and skills each team member contributes to helping us serve our music community.

Who We’re Looking For

The main objective of the CS Coordinator is to assist the community in their interaction with Discogs and its associated brands. This includes, but isn’t limited to, adjusting order pages to assist a transaction, adjusting seller invoices, investigating account suspensions and policy violations, and processing feedback removal requests and account blocks. All user support requests are submitted via written message; we do not offer phone or chat support.

The CS Coordinator may also be asked to work on quarterly goals and initiatives, and have a basic understanding of how such work impacts team KPIs and performance.

What You’ll Accomplish

• Provide clear, concise, and empathetic written responses to support requests with a working knowledge of Discogs Marketplace policies and processes, user account activity, and basic discography guidance.
• Work directly with the community to identify and resolve problems, and provide data to support team leaders to assist in development updates.
• Understand Discogs Marketplace and account policies, and be prepared to assist community members in working within guidelines for the benefit of the community.
• Review and respond to community support concerns in writing.

• Process Feedback Removal Requests (FBRs), account holds, and other abuse reports as necessary and as instructed by the CS Team Leader.

• Represent Discogs with pride and enthusiasm in all interactions with the community.

What You’ll Contribute

• Bachelor's degree (BA/BS) from four-year college or university, or equivalent work experience.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to write routine reports and correspondence.

• Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

What We Provide

• Competitive compensation: salary, plus performance-related bonus program
• 401(k) with employer match
• 100% company-paid medical and dental insurance benefits for you and your dependents
• 4 weeks paid vacation, increasing based on tenure
• 18 weeks paid leave for birth moms
• 8 weeks paid parental leave, including for adoption
• Monthly wellness allowance
• Annual professional and personal development allowance
• Work from home office set-up and expense allowances
• Flexible work location opportunities
• Employer matching toward charitable contributions

What We Believe In

Discogs’ mission is to serve the music fan in everyone. We represent a diverse and inclusive community, and we are committed to serving our community with innovative and creative solutions. We know that innovation happens best when varying perspectives are embraced and integrated. Our global team reflects our global community.

Discogs is an Equal Opportunity Employer.

Applicants needing accommodation to apply should contact us at 503-597-6340

If you apply for this role, you will be required to upload a resume, cover letter, and fill out a few questions regarding your application. Once submitted, our hiring team will review your application and contact you if you are selected for an interview. Whether you are successful or not, we will store your application and data in our system for a maximum period of one year from the application date in case another role becomes available that you are suitable for. If you have any questions or concerns about us storing this data and/or the period of time, please contact us at legal@discogsinc.com and we will respond to you within 30 days.