Duties and Supporting Responsibilities

• Handle reservation inquiries and relative communication (written, phone)
• Navigate multiple web-based systems to manage various source of bookings
• Daily control of arrivals, pre-authorizations and payments
• Work effectively by understanding, trusting and using tools and information appropriately
• Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management
• Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience
• Inspire loyalty through personalized and efficient service driven by guest's needs
• Manage time effectively

Requirements

• Minimum of one year experience in the role, possibly in luxury resorts or hotels
• Excellent customer service, communication, and organization skills
• A positive, service-oriented attitude are required for this role
• Strong bilingual communication skills - written & verbal, Italian and English. Third language is a plus
• Strong computer knowledge
• Must be available to work flexible hours including evening, weekends, and holidays