We are hiring a Resident Ambassador to join our team at Marlborough Hills Rehabilitation & Health Care Center in Massachusetts!
Full-Time 9a-5p (every other weekend required)

Where you work is as important as the work you do! When it comes to our employees, we believe no one does it better than Athena. Not only do we continually strive to be the best in the care and services we provide to our patients and their families, but we also aim to be the employer of choice.

• Vacation and Personal Time
• Competitive pay
• Health insurance among the lowest employee contributions in the state (Employee Contributions as low as $12.00 for singles & $39.00 for families)
• 401(k) with employer match
• Employer Paid Life Insurance
• Career growth opportunities

Athena Health Care Systems, based in Connecticut, has been a leader in providing quality health care services since 1984. With nursing homes throughout Connecticut, Massachusetts, and Rhode Island, Athena has been recognized as one of the largest and most respected operators of skilled nursing centers in Southern New England. By enhancing the quality of life and quality of our environments, we have made our managed facilities a better place for our residents to live and a better place for employees to work.

PURPOSE OF YOUR POSITION:
The primary purpose of your job position is to be an advocate for the residents. To provide high level customer service to our clients through companionship and engagement in meaningful individualized leisure pursuits while providing safety reminders, supervision, assisting with everyday tasks when appropriate and non-clinical psychosocial support/companionship. To ensure that resident concerns are brought to the appropriate department for quick and timely resolution.

You can learn more about the program here.

SPECIFIC REQUIREMENTS:

• Must be able to read, write, speak and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such actions.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must possess the ability and willingness to work harmoniously with professional and nonprofessional personnel.
• Must have patience, tact, a cheerful disposition, and enthusiasm, as well as the willingness to handle difficult residents.
• Must be willing to seek out new methods and principles and be willing to incorporate them into existing practices.
• Must be able to communicate effectively to appropriate personnel regarding emergency situations and resident concerns.
• Must have knowledge of facility privacy practices and ensure residents’ health information is protected (HIPPA).
• Must possess the ability and motivation to be a champion and advocate for our clients.
• Must provide excellent customer service skills and possess the ability to actively engage residents in leisure interests.
• Schedule 9 a.m. to 5 p.m. and every other weekend coverage

EXPERIENCE:
Must have at least one (1) year of being a companion or similar role. Experience in the field of customer service is preferred. High School graduate or equivalent preferred.

We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Athena Health Care Systems and its managed centers follow federal and state mandatory guidelines regarding staff vaccinations; our vaccination policy requires all newly hired staff, regardless of position or work location, to be fully vaccinated against COVID-19 unless they receive an approved exemption from Athena, except where prohibited by state law.

Location: Marlborough, Massachusetts