PURPOSE OF THE JOB

• The incumbent is responsible for servicing the current customer base, increasing sales within that base and establishing new accounts.
• This position’s primary function is to be responsible for effectively dealing with customer complaints and recommending consignment in accounts where necessary.
• Secondary function, in a lead by example attitude, is to attend implants and follow-ups related to CRM high voltage and low voltage stimulation devices
• This position is additionally responsible for ensuring that all questions of a technical nature from external or internal sources are answered in an expeditious manner and reported to the competent authorities within Abbott.

ROLES & RESPONSIBILITIES

• Achieve sales quota per plan by servicing the current customer base, increasing the sales volume to that base and establishing new accounts. Complexity is high (territory and/or account, products/services, sales or account management process).
• Have authority to make sales commitments for assigned efforts and is accountable for results. May provide substantial input to division-wide sales standards, practices, procedures and policies. Prepares important tenders.
• Implement comprehensive sales plans to ensure increased market penetration and establishing of new accounts. Plans own territory or account approach and manages own resources.
• Analyzes sales statistics; prepares reports; and performs required administrative sales duties, e.g., filing expense account reports, scheduling appointments, and making travel plans.
• Maintain business operations in accordance with corporate policies in respect to pricing, quotes, credit terms, expense reporting and Quality guidelines.
• Follow and share the best practices guidelines before and after the sales call.
• Maintain thorough knowledge/awareness of competition products.
• Train Field Service Engineers, customers and other colleagues when and as appropriate.
• Provide insights on possible product line extensions or product enhancements and develop and submit proposals in regards to these product changes.
• Act as Company ambassador at all times i.e. represent the Company in a professional manner and with highest integrity as the prime contact with facilities, physicians and patients.
• Apply the company Account Profiling system and ensure the following basic information is incorporated in the accounts: people, their preferred behavioral styles, volume of product, competitors, local politics, decision structure including decision makers, needs, brief history, proposed minimum call frequency.
• Is responsible to comply with the H.C.P. guidelines.