The Second Assistant Golf Professional position assists the Golf Professional with the day-to-day administration and supervision of the golf operation, involving coordination, planning, and direction of personnel and guests of a multi-function golf operation. Performs a variety of supervision functions including maintaining a high level of service to staff and guests, with the ability to build relationships and provide exceptional experiences. Once trained, the First Assistant Golf Professional must be able to perform with minimal supervision in a fast-paced leisure facility environment.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee’s fluency in Spanish, Hmong, Laotian and/or American Sign Language (ASL).

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – Pride – Integrity – Responsibility – Innovation – Teamwork).

This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services and resources; and acquiring, developing and maintaining first-class parks, facilities, open space and trails. This position works towards the accomplishment of the Departments mission: “Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy.”

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific – Every employee in this position must be able to:

• Directly supervise Outside Service staff and Volunteer Program staff
• Directly supervise Cart Fleet Operations, Practice Ground Operations, Supplies inventory
• Successfully hire, mentor, coach, and support all Golf Operations staff
• Promote and support city policy and workplace safety
• Build relationships and provide exceptional experiences to guests and teammates
• Demonstrate extensive knowledge of golf facility management and daily play golf operations, using office equipment and computer software
• Demonstrate excellent customer service skills including oral and written communication
• Deal tactfully and courteously with the public in a variety of situations
• Demonstrate and provide knowledge of the golf business, playing the game and rules of golf, coordinating and administering daily play
• Utilize computer management systems for tracking revenues, merchandise, pace of play, cart geo-fencing, marketing and golf statistical information
• Apply SPIRIT values to communicate tactfully and courteously with staff and guests in confrontational situations
• Accurately collect fees and account for daily deposits
• Assist with the Merchandise Operation including ordering, inventory, merchandising, special orders, daily sales and tracking
• Demonstrate the ability to follow established guidelines concerning facility operations, policies, emergency procedures, personnel supervision and cash control
• Demonstrate the ability to highly function in a leadership role, and direct, coach, develop and supervise a variety of staff
• Demonstrate initiative – ability to think, work, and make independent decisions based on sound judgement
• Must be comfortable working in a fast-paced environment where continuous improvement is expected
• Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness
• Spontaneously recognize and celebrate team member success
• Must lead by example, setting benchmark of performance in the areas of guest service, innovation, motivation and attitude
• Possess strong team-building skills including the ability to lead, cooperate, motivate, and contribute as a part of a team
• Must collaborate with all staff to drive processes that support the golf operation and collaboration with Parks/Golf Division, PRL department and City of Westminster strategic plan and goals
• Assist with achieving targets and goals for the maximization of rounds and revenues
• Possess a valid driver’s license and maintain a safe driving record
• Maintain a flexible schedule based on facility needs, special events, tournaments, leagues, outings, etc.
• Maintain regular and punctual attendance

Leadership/Supervisory – Every employee in this position is accountable to:

• Foster a participatory organizational climate that is open, positive, reinforcing and supportive
• Encourage employees to be accountable and take ownership in their work
• Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some Leader
• Demonstrate collaboration and conflict resolution skills with other departments and employees
• Help employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
• Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
• Effectively supervise, mentor and motivate in a team environment

Essential Job Functions, Duties, Responsibilities, and Tasks
Assist the Golf Professional with the overall supervision of golf operations including:

• Build relationships and create exceptional experiences
• Directly supervise all outside operations including cart barn, cart fleet, practice areas, podium/bag drop and schedule Cart/Range Staff and Volunteer Staff
• Collaboration of outside operations for all tournament and league play operations
• Implement pace-of-play programs that result in maximum revenues coupled with high levels of customer satisfaction
• Club handicap system liaison with allied associations (CGA, CWGA, USGA)
• Teach individual golf lessons, adult and junior player development programs
• Enforcement all golf course policies and procedures
• Mentor the development of staff in all related areas and performing personnel related activities, including hiring, training, coaching, supervising, evaluating performance and administering policies and procedures for employees involved in operating the golf course
• Supervisor duties at the Golf Shop counter for open, mid and close shifts
• Golf Shop inventory, merchandising, tracking, pricing and sell through
• Supervise and order all supplies (golf shop, carts and restrooms, etc.)
• Daily cash controls, cash reports, round/revenue reports, point of sale operations
• Process improvement procedures with the formulation and establishing of operating procedures and goals

Other Duties and Responsibilities

• Attend required City of Westminster trainings
• Assist with facility operation needs including City contractors, Facility Maintenance, Player Development team, Food & Beverage team
• Manage associated contracts, purchase orders, and purchase card transactions
• Assist in monitoring budget performance and preparation of annual budget

Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion.

Education, Experience, Skills, Formal Training, Licenses, and Certifications Required:

• Progressive experience as an Associate Golf Professional at a golf course operation working under a PGA Head Golf Professional
• Registered Associate in the PGA Professional Golf Management Program, PGA Golf Management University Program, or LPGA Teaching & Club Professional Division program working towards membership
• Progressive experience in operating a high-volume golf facility, daily golf shop operations, cart fleet operations, practice area operations, golf shop opening and closing shift operations
• Progressive experience in golf course marketing, web-based applications, and Apps
• Progressive experience in the direct supervision and coaching of teams
• Maintain a valid driver’s license and safe driving record throughout employment
• Must possess or obtain CPR and First Aid certification within ninety (90) days of employment
• Graduation from high school or GED and at least two (2) years of completed college level coursework in business or a related field

Preferred:

• Class-A PGA Member Professional in good standing with 1-2 years of experience as a PGA Professional at a golf operation of similar size and stature facility operations, including outside operations and staff supervision

Any equivalent combination of golf industry education, training, and experience, which would provide the required knowledge and skills, may be considered

Physical Requirements
Work performed is physical in nature, and requires sufficient stamina and strength to:

• Frequently sit, stand and walk indoors and outdoors and over uneven terrain
• Occasionally squat and kneel to perform golf instruction and assist in course maintenance; occasionally climb ladders and reach overhead to perform clubhouse maintenance; frequently bend, twist, and reach below shoulder to instruct and demonstrate proper golf techniques
• Constant light grasp, fine manipulation and handling to properly use office equipment and tools; frequent firm grasp to safely demonstrate proper golf mechanics with clubs
• Frequent step up/down and actuate mechanism to safely operate and enter and exit golf carts and vehicles
• Constant near acuity to perform office tasks; constant far acuity to observe course for maintenance needs and safety hazards; constant hearing to effectively communicate with guests and staff, and to be aware of any possible dangers on golf course
• Occasional lifting of up to fifty (50) pounds from floor to overhead to stock merchandise and empty buckets of range balls into machine; occasional repetitive lifting of up to 100 pounds and repetitive carrying of up to 100 pounds 100 yards from floor to shoulder to carry golf clubs over uneven terrain throughout course; occasional pushing/pulling of up to 100 pounds to transport merchandise in clubhouse on a dolly

WORKING CONDITIONS
Work constantly performed indoor with occasional outdoor activity and exposure to extreme temperatures. Work performed in a public golf course setting with high public use, where multiple events and activities at one time may cause distraction. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.

Required Materials and Equipment
Computers and related office equipment, golf carts, golf clubs, range equipment, AED, PA system, cash drawers, hand tools, broom, blower, vacuum, gloves and masks.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
• Must possess a valid Colorado Driver’s License (or be able to obtain one within 30 days of employment), provide proof of a safe driving record, and maintain a safe driving record for continued employment
• Pre-employment drug screen
• Pre-employment physical
• Must be legally entitled to work in the United States