Role purpose

The central creation and delivery of customer focused, differentiated strategic propositions is critical to the future success of Vodafone Business; this is a core aspect to ensure a customer centric, future looking, and efficient execution of our ‘TechCo’ journey
Based in Europe with a global remit and reporting to the Head of Propositions, a Senior Propositions manager is accountable for setting the propositions strategy, creating a plan, and delivering strategic propositions in, and across the Vodafone Group Business portfolio of products and services. This includes cross-function/country working with our colleagues and partners to fully understand our customers’ pain points across different countries, segments, and industries, and to create market leading, differentiated solutions that help our customers grow and achieve more.
Targeted against Annual Order Volume (AoV), propositions penetration, customer and stakeholder satisfaction, and timely delivery of proposition projects, this role will assist in generating momentum in our ‘TechCo’ journey.
You will join a function of other highly skilled propositions, Go-To-Market (GTM), and sales support professionals each focusing on different areas of the business and be part of our overall Business working to provide market leading products, services, and solutions for Vodafone Business customers across the Globe.
As a Senior Proposition Manager within our team, you will manage a team of Propositions Managers, with accountability for propositions in and across our core portfolios; either Devices and Communication, or Security. You will be responsible for setting the proposition direction and working across the teams to ensure go-to-market execution, and commercial and experience performance of your proposition. You will lead the execution of key activities and utilise your experience to create best in class propositions that excite our customers, provide differentiation for Vodafone, and that drive commercial success.
You will be a senior member of the team and will provide guidance and coaching to other members of the team, as well as support the Head of Propositions with senior engagements and strategy. Pride in our work, putting the customer at the heart of what we do, working as one team and having fun are central to our team’s values.

Key accountabilities and decision ownership

• Proposition team leader, work plan, coaching, mentoring and team management to create and lead a high performing and motivated team
• Developing and planning proposition strategy for a portfolio or across portfolios and objectives (identifying target markets, target setting, performance management)
• Defining the Customer Issue: Delivering customer and competitive insight to support the development of future propositions
• Designing the Solution: Creating, testing, and iterating proposition concepts across segments, channels and
• Articulating Why Vodafone: ensuring clear understanding and articulation of why the proposed Vodafone solution is differentiated in the market
• Creating a proposition calendar for the portfolio and working closely with GTM and marketing colleagues to ensure cascade of messaging to customers across all categories.
• Managing relationships with GTM, Sales, Commercial, Marketing, & Product leads to ensure that propositions are achieving commercial objectives
• Working closely with Product Managers to ensure future proposition requirements are captured and executed
• Working with the Head of Propositions and Go-To-Market to formulate team strategy and support senior level conversations

Core competencies, knowledge, and experience

• Experience of team management in a complex and multinational environment
• Experience in creating and launching propositions – ideally in a telco business to business environment
• Experience in Cyber security, mobility, devices, device management, mobile tariff, unified comms and collaboration- highly valuable, plus Cloud, IoT and SaaS preferred
• Experience of working cross-functionally
• Commercial understanding with ability to deduce KPI’s
• Ability to manage senior stakeholder relationships (up to C-level)
• Strong awareness of Vodafone Way of Marketing behaviours and methodologies

Must have technical / professional qualifications

• Business / Marketing degree or relevant qualifications/experience.

Key performance indicators

• Achievement of proposition business case, KPIs and on time delivery.
• Customer Promoter and Quality measures and peer reviews
• On time delivery of activities
• Team engagement and satisfaction