Job description

Envirotrol is seeking a Service Coordinator for our branch in Raleigh, North Carolina. In this role you will collaborate closely with customers, the sales team, and the service department. You will manage customer requests, coordinate documentation/notifications with the service department, ensuring customer satisfaction is achieved.

Why Join Us:

At Envirotrol, we are focused on our people, our culture, and our business. We are growing and hiring great people like YOU to support that growth. We provide HVAC service maintenance and optimize building performance for our customers by developing and installing building controls systems, offering ongoing maintenance, and equipment replacement. We would love you to join our team and continue our mission of excellent customer service and optimal building performance.

What We Will Offer You:

• Weekly Pay at competitive wages based on experience
• Paid Vacation
• 401(k) plan with a generous company match
• Excellent Medical, Dental, Vision, and RX drug insurance
• Life and accidental death insurance
• Short and Long-Term Disability insurance
• Employee Assistance Program & Employee Discounts

Responsibilities:

• Maintain frequent contact with customers who have service needs/opportunities
• Identify customer concerns and act as liaison with the service department
• Develop credibility, loyalty, trust, and commitment through relationship building
• Utilize North Boundary to provide account status and activity on customers via “CASES”
• Maintain an active log of existing service contracts and monthly billings to assist management in revenue forecasting
• Order parts and renew contracts
• Job setup/scheduling/technician time tracking via COINS
• Process purchase orders and reconcile purchase order log
• Track past-due invoices along with customer contact to rectify accounts receivable
• Administrative duties as required

Education & Experience:

• 5 years of experience in HVAC Service preferred
• 4-year College Degree preferred
• Strong Excel, Microsoft Office skills
• Experience with CRM/sales software & Building Automation Controls preferred

Job Requirements / Special Skills:

• Strong interpersonal and customer service skills
• Excellent organizational and time management skills
• Excellent written and verbal communication skills
• Ability to write reports and business correspondence
• Ability to work independently as well as part of a team
• Excellent critical thinking and problem solving skills

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

bryanjabs.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bryanjabs.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, bryanjabs.com is the ideal place to find your next job.