Dedalus Group is the leading healthcare and diagnostic software provider in Europe and one of the largest in the world. The shareholding structure ensures stability and great financial capacity through the presence of Ardian, the largest private investment company in Europe and 4th in the world. Starting in 2016, Dedalus has decided to accelerate its expansion strategy by targeting a growing demand for innovative and comprehensive ICT and Clinical transformation solutions.

Today Dedalus employs over 6.600 highly skilled resources with more than 2500 people in R&D worldwide.

Thanks to its undisputed cutting-edge portfolio of leading the new generation solutions, Dedalus covers the whole spectrum of needs for healthcare operators, supporting over 5000 hospitals and 4800 laboratories around the world.

The Healthcare ecosystems deliver mission critical services and tasks in an highly complex and fast changing environment. A radical change of the healthcare service delivery paradigm is happening: shifting from the “episode centric” approach to the “continuum of care” approach, with the person’s needs at the very center of the solution design process.

With its innovative framework of comprehensive and process-oriented suite of solutions, Dedalus Group aims to enable such a revolutionary transformation for all healthcare organizations, for Caregivers and Professionals and for the Patients and Citizens.

LIFE FLOWS THROUGH OUR SOFTWARE.

Posizione:

For our office in Rome or Home based we are currently looking for a ServiceNow Developer (m/f/d).

As a ServiceNow Developer, you will be responsible for administering, configuring, and scripting in the ServiceNow tool. You will be required to develop technical solutions that meet the business needs of several departments/processes seeking to use ServiceNow. It will be crucial for you to fully analyse and understand the business requirements in order to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap.

You are responsible to:

• Design, development, and enhancement to the ServiceNow modules.
• Configuration of the ServiceNow system including creating workflows.
• Understanding of Service-Now Logs for troubleshooting adhere Service-Now best practices
• Monitor health, usage, and overall compliance of the platform
• Perform maintenance and performance monitoring, error identification and remediation of ServiceNow Platform.
• Manage User/Group Access/Access Control Lists.
• Develop metrics, reports and dashboards that can be used to measure effectiveness and efficiency of processes and systems.
• Work on continuous enhancement/Improvement of SNOW applications and processes.
• Develop systems integrations and process automation.
• Perform data migrations from different tools/applications to ServiceNow

Requisiti:

Your Profile:

• Work experience in ServiceNow modules - CSM, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog;
• Good knowledge of web developement tools HTML/CSS/JavaScript/Angular;
• Good knowledge of SOAP protocol;
• Good knowledge of REST methodology;
• Experience with Database SQL;
• Fluent English, spoken and written is essential. Knowledge of German, French or Italian is an asset.

Desired Certifications:

• ServiceNow System Administrator certification
• ServiceNow Implementation Specialist Certification
• ITIL V3 or higher

Minimum Requirements – Personal skills:

• A professional attitude in all communications with customers and team members;
• Excellent written and oral communication skills;
• Ability to communicate technical aspects to non-technical shareholders;
• Ability to manage workload and time according to the tasks and deadlines set;
• Demonstrated problem solving, attention to detail and critical thinking skills.