Join our team at Convergint Federal (CF) . Become part of one of the nation's leading security integrators for the U.S. Federal Government.

CF is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally. SigNet is a leader in the design, integration, installation, maintenance and operation of technically-complex integrated physical security management systems. We have the ability to support the entire life-cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator.

Convergint Federal fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more…

At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business and community and creates a positive work environment. We seek experienced leaders in IT Helpdesk support in Naples, Italy.

Responsibilities include:

IT HELPDESK LEAD

• Be the focal point for the customer
• Manage IT helpdesk to address and resolve trouble tickets.
• Provide leadership to the Help Desk with documenting, tracking and providing status on tickets relating to application, acquisition, installation, maintenance, troubleshooting and upgrades of systems and its software, other non-computing office essential systems, telephone/telecom related systems, Video Teleconferencing (VTC) systems and cabling infrastructures, or other IT systems as identified.
• Assist with performing site surveys in support of the application, acquisition, installation, maintenance, troubleshooting and upgrades of various IT systems.
• Initiate, track, and manage Request for Changes (RFCs) required to satisfy user requirements.
• Utilize, if available, the site designated trouble ticket and RFC tracking system, or implement a mechanism to track trouble tickets and RFCs if a tracking system is not available.
• Provide project planning support, coordination with stakeholders, requirements gathering support, project monitoring support, and project status reporting for RFCs.
• Track assignments or allocations of IT systems, its subcomponents and peripherals when required

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Technical skills and experience related to leading a IT Helpdesk
• Solid technical aptitude.
• Good verbal, written and interpersonal communication skills
• Basic organizational skills and the ability to handle multiple service needs simultaneously
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
• Must be a self-starter and work well with direct supervision.
• Must meet IAT Level 2 requirements with a certification in CCNA Security, CySA+ **, GICSP, GSEC, Security+ CE, CND OR SSCP
• Must hold an active Secret Clearance

Education: High School Diploma or equivalent. Technical Training.

Minimum Experience: Eight (8) years of hands-on experience in computer systems operations

Preferred Experience: (but not required):

• Leadership experience.
• Prior Navy related experience.

Convergint Federal is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Candidates must possess or be able to obtain a US Government Secret Security clearance.

All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.

Convergint Federal is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at uscareers.convergint.com/careers.

Additional Information

EOE/M/F/V/D