Team Manager- Selling Partner Support
Full Time
Provincia di Trento, Trentino-Alto Adige
Posted
Job description
- 5+ years of experience managing a team of production executives
- Experience using data and metrics to measure impact and determine improvements
- Experience using Microsoft Excel to manipulate and analyze data
Graduate in any discipline- 8-10+ years’ work experience with 5-7 years of People Management experience required
- 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
- Applicant need to be in People Management role
- Advanced computer skills using a variety of programs highly desired
- Significant email and online Seller/ customer service experience preferred
Job summary
In this role you will report to the Selling Partner Support Operations Manager, and will be responsible for ensuring that standards for productivity and quality assurance are met by your team. The span of a Manager ranges from 60 – 80 associates / 3 – 4 Team Supervisors
Key responsibilities of this role include: - Set the vision, direction, and culture of the team
In this role you will report to the Selling Partner Support Operations Manager, and will be responsible for ensuring that standards for productivity and quality assurance are met by your team. The span of a Manager ranges from 60 – 80 associates / 3 – 4 Team Supervisors
Key responsibilities of this role include: - Set the vision, direction, and culture of the team
- Coaching is an important part of Amazon Culture and hence, you should be able to gauge and improve the coaching skills of your supervisors through regular coaching triads
- Ensure closure and effectiveness of individual coaching feedback sessions, and weekly one-on-ones that focus on customer experience and operational excellence
- Customer Experience is most important in Amazon and hence, you should have strong focus on Quality and be able to develop the same in your team
- Serve as a leader and point of contact for escalated contact resolution of a supervisory nature or complex problems
- You should be willing to dive deep into the root causes of issues / metrics performance and be able to come up with a logical solution / action plan to address the issues
- Manage and drive staffing plans, schedules, support quality and process change initiatives, projects and other Change/ Kaizen initiatives as required.
- Active participation in building Seller Support team & raising the bar in hiring process
- People management i.e. appraisal, training and mentoring talent to grow within organization & control attrition
- Ensures employees growth & development, set priority, drive motivation & engagement for employees
- Monitoring real time service levels and schedule adherence, and holding the team accountable responsible for meeting and exceeding performance targets for the team
- Identify the training needs and work with site trainer for people development
- Carry out supervisory responsibilities in accordance with Amazon.com’s policies and procedures;
- Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
- Solve complex seller support issues and proactively heading off negative service trends
- Actively contribute and lead site-wide, country-wide and even network-wide projects to create an enhanced experience for the sellers and associates.
The ideal candidate will have a strong background in customer service team management and supervision with strong bias towards Customer Experience and Quality, ideally in a similar environment. Fluent English skills are required for this role.
bryanjabs.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bryanjabs.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, bryanjabs.com is the ideal place to find your next job.