Job description

Napleton Auto Group is one of the leading companies in automotive service and sales in the Chicagoland area. We are hiring a talented Service Writer professional to join our team. If you're excited to be part of a winning team, Team Napleton is a great place to grow your career. .

Responsibilities for Service Writer

• Provide excellent customer service from intake to release of vehicle, and perform any additional follow up
• Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan
• Advise the customer on the auto repairs that you recommend and offer a pricing quote
• Communicate with the parts department and technicians to make sure everything needed is on hand
• Provide updates to customers as their work is completed
• Answer detailed questions about services performed and price information
• Maintain customer records by keeping all files organized
• Schedule appointments over the phone

Qualifications for Service Writer

• Basic math and accounting knowledge
• Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems
• Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding
• Advanced computer and data-entry skills
• Organizational and record-keeping skills
• Ability to stand, walk, sit and lift up to 25 pounds
• Have a teamwork mindset in the workplace and accept feedback on your work
• Understand the typical format of company schedules in order to manage time efficiently
• Ability to multitask, work in high-stress settings and offer flexible hours on your schedule

If you are looking for a friendly enviroment with an extremely busy shop, you found it!

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

License/Certification:

• Driver's License (Required)

Work Location: One location

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