We are currently looking for an Overnight Front Desk Supervisor to join our Team at Four Seasons Hotel Firenze!

You will have the opportunity to be part of a cohesive team who are truly committed to deliver outstanding service and unique experiences to our guests. At Four Seasons, we follow the Golden Rule in every interaction ensuring our guests and employees feel valued, appreciated and at home with us.

About Four Seasons Hotels and Resorts:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Firenze:

Our historic Hotel, with its Michelin-starred restaurant and a locally inspired Spa, is just few steps away from the cultural heart of Florence. The Four Seasons Hotel Florence has the city largest private garden and it is the perfect urban retreat steeped in historic beauty.

The Role of Overnight Front Desk Supervisor :

The Overnight Front Desk Supervisor acts as point contact during the overnight shift, taking great care of our guests and staff. A hands-on empathetic approach, a diligence in both safety and care, and a measured eye for detail with a reaching understanding of Hotel operations will be essential in the success of this candidate.

Responsibilities:

Manage the activities at the Front Desk during the overnight shift. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.

Complete the Daily Reports for all Front of House Departments, and successfully complete the night audit.

Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Interaction with guest will be in person and by phone.

Review late arrivals, next day early arrivals and departures to plan for the next day’s activities to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

Assure that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Review all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Check cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.

Check guests in and out in an efficient and friendly manner, using guest name whenever possible, and according to Four Seasons standards.

Utilize a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and review room allocations for arriving guests.

Support with any other tasks within the division and/or any tasks assigned to by the management team.

Our Ideal Overnight Front Desk Supervisor will have:

At least 1 year experience in Front Desk preferably in a luxury hotel environment. Previous experience in the same role would be a plus.

Excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.

Strong communication skills, ability to adapt to constant change within the Hotel and work effectively under pressure.

Good problem solving skills, strong attention to details and organizational skills are required.

Proficiency in using Opera PMS.

Reading, writing and oral proficiency in the Italian and English language. A third language is a plus.

Legal right to work in Italy.