Job description

Applicant should be proficient in reading, writing and speaking Arabic. Business Metrics: Should be meeting your current business metrics · Other work performance factors including work pace, dependability, teamwork, job knowledge, initiative, flexibility, training, willingness to be trained on and overall potential will be considered · Process improvement awareness and experience

Job summary
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To maximize the selection of products available to customers, Amazon engages with Sellers, Vendors and Brand Owners who offer their catalog of products on Amazon's global eCommerce platforms. The Selling Partner Support (SPS) team acts as the primary interface for this customer group. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers' needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses.

Key job responsibilities

• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to internal departments
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Fulfillment Centers, Catalog Departments and Customer Service as required to resolve tickets.

Ideal Candidate Profile

Strong process knowledge; understanding of catalog · Demonstrated desire to expand skills into new areas. · Strong prioritization and time management skills, with a high degree of flexibility. · Ability to embrace constant change with flexibility and good grace. · Demonstrate appropriate sense of urgency and adaptability in response to changing business needs · Demonstrates effective communication, composure, and professional attitude · Exemplary performance record, particularly with regard to quality & productivity · Enthusiasm and strong self-motivation.

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