El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest.

We are seeking a gracious Tea Ambassador to have the following duties and responsibilities.

• Have a thorough knowledge of the Tea menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient
• manner.
• Share your menu and tea knowledge to assist guests with questions and special requests
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P. O. S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation
• assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Keep all beverages at least full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Consistently upsell food, beverage and promotional items to guests.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Requirements

Skills and Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force
• frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food &
• beverages.
• Must be able to effectively communicate both verbally and written, with all level of employees
• and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees
• and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and
• service-oriented manner.
• Maintain regular attendance in compliance with El Encanto Standards, as required by
• scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the
• proper uniform and nametag.
• Maximize efforts towards productivity, identify problem areas and assist in implementing
• solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and
• solving problems as necessary.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Previous Afternoon Tea service experience (luxury hotel preferred) is a plus.
• Flexible availability (days, nights, weekends).

Benefits

El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

Location:

United States, Santa Barbara

Department:

Food & Beverage

Employment type:

Full-time

Experience: