1.

Primary Objective of Position

The Transfusion Ambassador is responsible for performing service delivery and inventory management Transfusion customers and any other systems that are part of an Abbott Solution and driving expansion of transfusion accounts.

2.

Major Accountabilities

• Break and Fix for all our systems in out transfusion customer.
• The transfusion Ambassador is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first and second line level one service and assisting with installations and deinstallations.
• Pro-active monitoring of transfusion instruments in case this is implemented for assigned customers.
• Plan and manage customer training
• Be part of selling team to manage contract renewals.
• Assist enterprise sales specialists with regular customer business reviews on c-suite level.
• Inventory Management - ensure that inventories match with donations.
• Order Management - track order / standing order schedules.
• Be part of a virtual expert network for Europe.
• Provide application expertise / support for Assays related.
• Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement, Area Europe sales, margin and EP goals and agreed win rate and retention rate.

3.

Education

• Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

4.

Background

• Ideally 3-5 years track record in the diagnostic industry with an emphasis performing service delivery and inventory management for Transfusion customers
• Fluent written and spoken English.
• Successful engagement with customers, specifically lab staff
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software