Technical Support Engineer - Japanese
Full Time
Provincia di Cuneo, Piemonte
Posted
Job description
About the job:
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer to join us in China. In this role, you will troubleshoot and resolve customer's technical issues through a web portal and over the phone to provide production technical support for platform solutions, mainly Red Hat Enterprise Linux (RHEL). You'll need to have a combination of excellent technical and customer support experience. You will also partner closely with the Engineering team and Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and work alongside some of the most talented engineers in the open source world.
What you will do:
- Provide technical support to Red Hat customers, mainly in the Japanese market, via web portal, phone, and chat
- Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
- Exceed customer expectations by providing premium customer service
- Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
- Contribute to the global Red Hat knowledge database while working on customer issues
- Bachelor's degree or higher in computer science or a related technical field
- Excellent written and verbal communication skills in Japanese; fluent language skills in English
- 2+ years of Linux or UNIX experience in the enterprise sector; excellent administration skills
- Deep knowledge of Linux kernel, shells, and commonly used services, e.g., DNS, FTP, postfix
- Excellent troubleshooting skills; passion for problem-solving and investigation
- Ability to communicate clearly and concisely to customers with various levels of technical experience
- Experience with virtualization solutions is a plus
- Red Hat Certified Engineer (RHCE) certification is a plus
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